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Returns & Warranties

Returns Policy

We will gladly accept any unopened and unused merchandise that has been purchased within 45 days from State Beauty Supply of Chillicothe, INC. We require proof of purchase whether that be a receipt you provide or sales history inquiry we pull from our system. We can only return, or exchange, items purchased with State Beauty Supply of Chillicothe.

Refunds are applied to your State Beauty Supply of Chillicothe account only. We do not provide cash or credit card refunds.

Please allow five business days from the time you have returned merchandise with your sales representative for processing of all credit memos on your account or visit us in-store for same day return crediting.

Non-Returnable Product

The following types of products are not accepted for return:

  • Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
  • Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
  • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
  • Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
  • Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.


At State Beauty Supply of Chillicothe we will take care of all issues covered by your warranty locally on all of our salon professional tools. Tools must be purchased with us, State Beauty Supply of Chillicothe, and proof of purchase is necessary for this program.

We know as a busy professional the last thing you wish to struggle with is the hassle of warranty exchanges and as your business partner we will work through the warranty process for you so you can get back to business quickly. Please contact us at 1-800-279- 2265 or e-mail sales@chillistatebeauty.com to get started on your warranty exchange with us.

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